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You should expect to receive a response to your query within 24 hours and full resolution (where possible) within 5 working days.

Parents and Carers

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Complaints

All schools in Suffolk are committed to providing the best education for our young people and at Pakefield we want our pupils to be healthy, happy, safe and to do well. 

We recognise the importance of establishing and maintaining good relationships with parents, carers and the wider community.  We are aware however that there may be occasions where people have concerns or complaints and we therefore have a procedure which sets out the steps that should be followed in order to resolve these as quickly and informally as possible. 

School governing bodies are required, under Section 29 of the Education Act 2002, to have in place a procedure for dealing with complaints.  It is expected that all complaints will be referred to the school in the first instance.  In situations where it has not been possible to settle a complaint through this process the Local Authority may be able to advise parents/carers and the school in order to help resolve difficulties, but will not be able to become involved if the steps set out below have not been followed.

A copy of our Complaints Policy which includes a flowchart showing the process for making a complaint, is available here

Pakefiled High School

Pakefield High School

Our mission is to ensure that every student has interesting and varied learning experiences and makes the best possible progress in developing their skills, knowledge and understanding. We seek to instil in our students a love of life-long learning, a strong sense of community service and a good understanding of society that will help them prepare for higher education and the world of work. We support our students to develop as well-rounded, mature and confident young adults ready to take up their place in society.

Our schools

The Clarion Corvus Trust is a multi-academy and primary school Trust in the East of England. We aspire to excellence in all aspects of our practice. Mutual support, collaboration and challenge are key to our success. Raising standards for teaching and learning is at the core of all we do; providing students, pupils and staff with the opportunity to thrive, flourish and excel. This is a common vision for all our academies, no matter what their setting, context or circumstances.

Our schools

Hobart High SchoolPakefield High SchoolAslacton Primary SchoolManor Field Infant and Nursery SchoolThurlton Primary SchoolWatton Junior SchoolWatton Westfield Infant and Nursery School

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